stuck in an arguments? resolve it by using Customer Service strategy.

When you're in an argument with someone you know, it's easy to clam up, get defensive, or lose sight of how to solve the problem. Get in a more constructive mindset by adopting some customer service strategies.

People who work in customer service know that, even if someone's angry at them, there's almost always something they can do to de-escalate the situation. Business blog Entrepreneur explains this from the perspective of actual customer service, but many of these tricks can be used for any dispute between two people. For example, own your mistakes, but don't accept responsibility for something you can't control:

If any part of a customer's dissatisfaction doesn't pertain to the service that he or she could have reasonably expected you to provide, be sure to say this. (This is the "customer is not always right" part.) It doesn't mean that you should hide behind the fine print of your terms and conditions. But if someone expected you to provide a service that you clearly don't provide, point that out. Providing a better understanding might give you a better chance at retaining that customer.

Obviously, your personal relationships are different from customer service, and treating the people in your life like customers all the time is probably not a good idea long-term. But good customer service knows how to defuse situations, identify problems, and come to constructive resolutions for everyone involved. And many of these strategies can be useful for disputes everywhere else. 

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Turn your old books to the beautiful sculptures.

What do you do with an outdated encyclopedia in the information age? With X-Acto knives and an eye for a good remix, artist Brian Dettmer makes beautiful, unexpected sculptures that breathe new life into old books. We love books and don't want to throw them. But what about old books that we do not read anymore. This type of artwork can make them more beautiful and alive.

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Apple’s iOS 9 - more stable more optimized

Following the success of OS X Snow Leopard for Macs in 2009, one of iOS 9’s standout ‘features’ will be a directed focus on stabilizing and optimizing the operating system. While stability is normally an expected component in Apple software rather than a marquee feature, the rapid pace of iOS releases and feature introductions has taken a toll on the operating system’s overall performance, recently leading to numerous complaints from long-time Apple users and regular customers alike…

Apple has delivered a major new release of the iPhone, iPad, and iPod touch operating system each year since 2007, generally marketing major iOS changes as a reason to buy new devices. In 2013, Apple completely overhauled the iOS user interface at the same time as it added new features such as Touch ID and Control Center. iOS 8 in 2014 refined the UI design, added Health and Apple Pay, while laying the groundwork for the Apple Watch.

For 2015, iOS 9, which is codenamed Monarch, is going to include a collection of under-the-hood improvements. Sources tell us that iOS 9 engineers are putting a “huge” focus on fixing bugs, maintaining stability, and boosting performance for the new operating system, rather than solely focusing on delivering major new feature additions. Apple will also continue to make efforts to keep the size of the OS and updates manageable, especially for the many millions of iOS device owners with 16GB devices.

It’s unclear whether this might be accomplished by limiting iOS 9 support to relatively recent devices. If the iPhone 5c, original iPad mini, and fifth-generation iPod touch are discontinued by the end of 2015, all of Apple’s “currently available” iOS devices would be using 64-bit A7, A8, and A9 processors. This could simplify iOS development for both Apple and third-party app developers.

Like Snow Leopard, iOS 9 will be pitched with stability as a tentpole component, but under-the-hood enhancements will not be the only feature. Over the past few years, Apple has been working on several new iOS features, such as Transit and Indoor mapping modes, so we are still expecting exciting additions to be showcased on the WWDC 2015 stage as well.

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